Privacy Policy

01Who we are

This website is operated by JV Group (JV Bangles and JV Gold), a B2B gold jewellery manufacturer based at JV Group, 27 C/D Charkop Industrial Estate, Near Capsule House, Charkop, Kandivali West, Mumbai 400067. In this policy, “JV Group”, “we”, “us” and “our” refer to us, and “you” refers to anyone who visits the site or contacts us through it.

For the purposes of India’s Digital Personal Data Protection Act, 2023, JV Group is the Data Fiduciary for the personal data described here: we decide why and how it is processed.

02What this policy covers

This policy covers personal data collected through this website and through messages you send us from it. It does not cover:

• business dealings governed by a separate written agreement, quotation or invoice, which may include their own data terms;
• websites and services we link to, such as WhatsApp or Google Maps, which follow their own privacy policies.

03Information we collect

Information you give us

When you use our enquiry form (Request a Lookbook / Schedule an Appointment) we ask for:

• your name and email address (required);
• company or store name, phone number, city and a message (optional);
• a preferred date, if you are booking an appointment.

When you use our contact form we ask for your name, email address, subject and message, and optionally your phone number and city.

If you email, call or message us on WhatsApp, we receive whatever you choose to share in that conversation.

Information collected automatically

• A scrambled form of your IP address. When you submit a form we store a one-way hash of your IP address, not the address itself. We use it to spot abuse such as repeated spam. Because it could in principle be matched back to an IP address, we treat it as personal data.
• Your browser type (the “user agent”, for example the browser and operating system name), stored with enquiry-form submissions to help us troubleshoot problems.
• Standard server logs. Like most websites, the servers that host this site may keep short-lived technical logs of requests (such as IP address, date and time, and the page requested) for security and reliability.

What we do not collect

This website does not take payments, does not ask for financial, health or identity-document information, and does not use analytics, advertising or social-media tracking tools.

04How we use your information

We use your information only for these purposes:

• To respond to you — answering enquiries, sending the catalogues or lookbooks you request, and arranging visits or appointments.
• To discuss and manage a business relationship — if your enquiry leads to quotations or orders.
• To keep the website safe — preventing spam, automated abuse and fraudulent submissions.
• To meet legal obligations — for example, keeping records the law requires or responding to lawful requests from authorities.

We process the details you submit because you have chosen to give them to us for that request (your consent), and, where the law allows, for the legitimate purposes above. You can withdraw your consent at any time (see Your rights); this does not affect anything we did before you withdrew it.

We do not sell your personal data, and we do not use it for automated decisions about you.

05Cookies and third-party content

This website sets one cookie, which is strictly necessary for its forms to work securely. It does not need your consent, because the site cannot protect its forms without it.

The cookie cannot be read by scripts on the page and is sent only to this website. We do not use analytics, advertising or social-media cookies, and we do not store information in your browser’s local storage.

Content from other providers

• Google Fonts — some of the typefaces on this site are loaded from Google’s servers, which receive your IP address and browser details when the page loads.
• Google Maps — the map on our Contact page is not loaded until you choose “Show interactive map”. Only then does Google receive your connection details and may set its own cookies.
• WhatsApp — the “Chat on WhatsApp” links open WhatsApp (operated by Meta). Nothing is sent to WhatsApp unless you follow the link.

06Who we share it with

We share personal data only where needed for the purposes in this policy:

• Our team — the people at JV Group who handle enquiries, design, production and accounts.
• Service providers who run things on our behalf, such as website hosting and email delivery. They may process your data only on our instructions and must keep it secure.
• Authorities — where we are required by law, or to protect our rights, our customers or the public.
• A future owner — if JV Group’s business is reorganised, merged or sold, your data may transfer to the new owner under the same protections.

We never sell or rent your personal data, and we do not share it with other businesses for their own marketing.

07Data outside India

We aim to keep your information in India. Some service providers — for example Google, when fonts or the map load — may process data on servers in other countries. Where that happens, we rely on providers with recognised security practices, and transfers are made only as permitted under Indian law.

08How long we keep it

• Enquiries and messages — kept for up to 36 months after our last contact with you, so we can follow up and refer back to past conversations, and then deleted.
• If you become a customer — business records such as quotations, orders and invoices are kept for as long as Indian tax and company laws require.
• The session cookie — deleted automatically when you close your browser.

You can ask us to delete your enquiry sooner (see Your rights), unless we must keep it to meet a legal obligation.

09How we protect it

We use reasonable technical and organisational safeguards, including:

• encrypted connections (HTTPS) to this website;
• security tokens and validation on every form, to block forged or malicious submissions;
• storing only a hashed form of IP addresses;
• limiting access to enquiries to the staff who need it, and keeping submissions in storage that cannot be read from the web.

No method of transmission or storage is completely secure. If a personal data breach occurs, we will act promptly and notify you and the authorities where the law requires.

10Your rights

Under Indian data protection law you have the right to:

• access a summary of the personal data we hold about you and how we use it;
• correct, complete or update inaccurate or incomplete data;
• erase data we no longer need, or that you no longer consent to us using;
• withdraw your consent at any time, as easily as you gave it;
• nominate another person to exercise these rights on your behalf in case of death or incapacity;
• raise a grievance with us about how we handle your data.

To use any of these rights, email enquiry@jv-group.in with the subject “Privacy request”. We may ask you to confirm your identity before acting, and we aim to respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.

11Marketing messages

We contact you about the request you made. We will only send you news, new collections or other promotional messages if you have asked for them, and every such message will tell you how to stop receiving them. You can also opt out at any time by writing to enquiry@jv-group.in.

12Children

This website is intended for jewellery retailers, distributors and other businesses. It is not directed at children, and we do not knowingly collect personal data from anyone under 18. If you believe a child has sent us their details, please contact us and we will delete them.

13Changes to this policy

We may update this policy when our practices or the law change. The “Last updated” date at the top shows when it last changed. If we make a significant change — such as collecting new kinds of data — we will highlight it on this page before it takes effect.

14Contact and grievances

For questions about this policy, privacy requests or complaints, contact our Grievance Officer:

Email

enquiry@jv-group.in — subject “Attn: Grievance Officer”

Phone

+91 83569 27226

Post

Grievance Officer, JV Group, 27 C/D Charkop Industrial Estate, Near Capsule House, Charkop, Kandivali West, Mumbai 400067

Please also read our Terms & Conditions, which govern your use of this website.